Review the reasons
We compare the decision with the evidence and identify what may have been misunderstood, omitted or given insufficient weight.
How it works
You explain what daily life is really like. We turn that information into a clear, carefully prepared Attendance Allowance claim — and stay with the case if the decision needs to be challenged.
The process
Attendance Allowance turns on the detail of the help, prompting or supervision a person reasonably needs. Our role is to draw out that detail, organise it and present it clearly.
You remain informed at every stage. We explain what is happening, what information is needed and what the next decision means.
Listen
We ask practical questions about mornings, evenings, night-time needs, safety, memory, mobility, medication and the help that would make daily life safer or more manageable.
Prepare
We organise the relevant information, identify gaps and prepare the detailed application in plain, accurate language that reflects the real level of need.
Submit
Once approved by you, the claim is submitted. We keep a clear record, respond to queries within the agreed scope and explain the decision when it arrives.
Fight
If the claim is refused or under-awarded, we can assess the reasons, prepare a Mandatory Reconsideration and, where appropriate, continue to tribunal.
Before we begin
You do not need to arrive with a perfect file. A first conversation is enough to get started. These details are useful when available:
After the decision
A benefit decision can normally be challenged by asking for Mandatory Reconsideration. If the reconsidered decision is still wrong, an appeal can usually be made to an independent tribunal.
We compare the decision with the evidence and identify what may have been misunderstood, omitted or given insufficient weight.
We prepare a focused challenge explaining what part of the decision is wrong and why. The usual deadline is one month from the decision date.
After a Mandatory Reconsideration notice, an appeal can usually be lodged with the Social Security and Child Support Tribunal.
Official process information: GOV.UK — challenge and appeal a benefit decision.
Common questions
An adult child can help gather information and communicate with us. The correct authority or representative arrangements will depend on the claimant’s circumstances and will be explained before any formal step is taken.
Do not delay the first conversation. The claim is about how the condition affects daily life. We will explain what supporting information may help and what is proportionate to obtain.
Timescales vary and are controlled by DWP. GOV.UK says applicants should receive a text or letter within three weeks of applying that explains when to expect a decision.
No. No responsible adviser can guarantee an award. We promise careful preparation, honest advice and a clear explanation of the options.
A simple first conversation
Tell us a little about the circumstances. We will explain the next step clearly and without obligation.