Barrister-led BSB-regulated No win, no fee

How it works

From first conversation to final decision

You explain what daily life is really like. We turn that information into a clear, carefully prepared Attendance Allowance claim — and stay with the case if the decision needs to be challenged.

  • Barrister-led
  • No win, no fee
  • Plain English
An older woman and her adult daughter reviewing paperwork together at a dining table.
Four clear stagesOne team beside you throughout

The process

We remove the paperwork burden without removing you from the decisions.

Attendance Allowance turns on the detail of the help, prompting or supervision a person reasonably needs. Our role is to draw out that detail, organise it and present it clearly.

You remain informed at every stage. We explain what is happening, what information is needed and what the next decision means.

  1. 1

    Listen

    Tell us about everyday life

    We ask practical questions about mornings, evenings, night-time needs, safety, memory, mobility, medication and the help that would make daily life safer or more manageable.

  2. 2

    Prepare

    We build the claim

    We organise the relevant information, identify gaps and prepare the detailed application in plain, accurate language that reflects the real level of need.

  3. 3

    Submit

    We manage the paperwork

    Once approved by you, the claim is submitted. We keep a clear record, respond to queries within the agreed scope and explain the decision when it arrives.

  4. 4

    Fight

    We challenge an incorrect outcome

    If the claim is refused or under-awarded, we can assess the reasons, prepare a Mandatory Reconsideration and, where appropriate, continue to tribunal.

Before we begin

What it helps to have ready

You do not need to arrive with a perfect file. A first conversation is enough to get started. These details are useful when available:

  • National Insurance number and contact details
  • Names of health conditions and how long they have affected daily life
  • GP surgery or medical-centre details
  • Any current hospital, hospice or care-home details
  • A rough picture of help or supervision needed during the day and night
  • The DWP decision letter, if a claim has already been refused or under-awarded

After the decision

A refusal is not necessarily the end

A benefit decision can normally be challenged by asking for Mandatory Reconsideration. If the reconsidered decision is still wrong, an appeal can usually be made to an independent tribunal.

1

Review the reasons

We compare the decision with the evidence and identify what may have been misunderstood, omitted or given insufficient weight.

2

Mandatory Reconsideration

We prepare a focused challenge explaining what part of the decision is wrong and why. The usual deadline is one month from the decision date.

3

Independent tribunal

After a Mandatory Reconsideration notice, an appeal can usually be lodged with the Social Security and Child Support Tribunal.

Official process information: GOV.UK — challenge and appeal a benefit decision.

Common questions

What families often ask us

Can I deal with the claim for my parent?

An adult child can help gather information and communicate with us. The correct authority or representative arrangements will depend on the claimant’s circumstances and will be explained before any formal step is taken.

What if we do not have medical records?

Do not delay the first conversation. The claim is about how the condition affects daily life. We will explain what supporting information may help and what is proportionate to obtain.

How long will a decision take?

Timescales vary and are controlled by DWP. GOV.UK says applicants should receive a text or letter within three weeks of applying that explains when to expect a decision.

Will you promise that the claim will succeed?

No. No responsible adviser can guarantee an award. We promise careful preparation, honest advice and a clear explanation of the options.

A simple first conversation

Ready to take the first step?

Tell us a little about the circumstances. We will explain the next step clearly and without obligation.

Check if you or your loved one may qualify